Privacy PolicyHow we handle your personal information

Last updated: 13 October 2026.

Infinity TV Australia ("we", "us") respects your privacy. We aim to handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

• Contact details: your name, phone number and, where you give it, your email.
• Delivery details: your address, suburb and city when you order.
• Form data: what you enter in our website forms (for example the free-demo and dealer enquiry forms). These forms are processed by our website host, Netlify.
• Messages: what you send us on WhatsApp or tell us by phone.
• Basic technical data: standard server logs kept by our website host, such as browser type and pages visited.

How we use it

• To answer your questions and arrange free demos.
• To process orders, confirm payment and deliver your box.
• To provide support and renewals.
• To improve our website and service.

What we don't do

We do not sell your personal information. We only share it where needed to provide our service, for example with delivery companies, our website host (Netlify) or messaging services (WhatsApp), or where the law requires it.

Storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access. Some service providers we use, such as Netlify and WhatsApp, may store information outside Australia.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Contact us using the details below and we'll respond within a reasonable time.

Complaints

If you have a privacy concern, please contact us first and we'll try to resolve it. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact us

Infinity TV Australia: WhatsApp +1 310 388 3411, phone (02) 9098 1840, or use the enquiry form on our website (tap the chat button on any page).