Switching From an Old Indian TV BoxWhy old boxes stop working, and how to move to Infinity TV

Why old TV boxes stop working

A TV box is only half the story. The box is the hardware; the channels come from a service behind it. When either side gives up, the screen goes blank. These are the most common reasons:

• The service behind the box has ended. If the subscription runs out, or the seller stops running the service, the box has nothing to show, even though it still switches on.
• The seller can't be reached. Some boxes are sold with no clear renewal price or support contact. When something goes wrong, there's no one to ask.
• The software is out of date. Older general-purpose boxes stop getting updates, and the apps they rely on stop opening.
• Ageing hardware. After a few years, boxes can run hot, slow down, or have a tired power adapter or remote.
• Your internet or TV changed. A new modem, a new Wi-Fi name or a new TV can stop an old box from connecting until it's set up again.

Quick checks before you switch

1. Switch the box and your modem off at the wall, wait 30 seconds, and switch them back on.
2. Check your TV is on the right HDMI input (press Input or Source on the TV remote).
3. Make sure the box is connected to your current Wi-Fi, or plug in a network cable from the modem.
4. Check your internet speed near the TV. We recommend 30–50 Mbps: see what internet speed you need.

If the box still shows no channels, and the service has ended or you can't reach the seller, it's usually time for a fresh start.

How to switch to Infinity TV

1. Try it free. Fill in the free trial form and our team will set you up, or book a free demo on WhatsApp to see it on a real TV.
2. Get your box. Buy from our shop or a partner store, or have it posted to your door in Australia or New Zealand.
3. Unplug the old box. Plug the Infinity TV box into the same HDMI port, connect the internet and power.
4. Pick your language and watch. Press Live for live TV or VOD for movies and shows. There are no passwords to remember.

Full steps with pictures are in our setup guide.

Try Infinity TV free

What changes when you switch

• 16 languages in one menu: Hindi, Tamil, Telugu, Punjabi, Malayalam, Kannada, Gujarati, Marathi, Odia, Bangla, Urdu, Nepali, Sinhala and more. See channels & languages.
• Dedicated TV hardware on Linux, with no app store or accounts to manage.
• One simple remote and an easy menu that parents and grandparents can use on their own.
• 7-day catch-up for shows you missed.
• A clear price: AUD $380 for the box and 24 months of service, then AUD $180 for each 12-month renewal. See the total cost over 2 and 3 years.
• Real people on WhatsApp for sales, renewals and support, on +61 469 377 288.

What to do with the old box

Unplug it and keep the HDMI cable if it's in good shape. When you're ready to get rid of the box, take it to an e-waste drop-off point near you rather than putting it in the household bin.

Not sure which option suits your family? Read how to choose an Indian TV box or compare your options.